酒店英文道歉信
在当今社会生活中，道歉信对我们来说并不陌生，道歉信在写作上具有一定的格式要求。写起道歉信来就毫无头绪？下面是小编收集整理的酒店英文道歉信，欢迎阅读与收藏。
Dear Mr. Li
It has been brought to my attention that upon checking in at China World Hotel on Jun 2, xxxx Your experience was one of difficulty.
I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.
Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.
Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.
Sincerely,Alfred Zhuang
Front Office Manager
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